Fontana Size : 5.75” x 4.75” x 4.75”

Heizer Size : 10.5” x 5.25” x 0.5”

*Due to the natural characteristic of the stone, we would recommend not using the bowl with a raw food.

We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

• Returns: Merchandise may be returned within 14 days of the purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.
• Refunds: Refunds will be processed to the original method of payment within 7 business days of receiving the returned item. Please note that shipping costs are non-refundable.
• Exchanges: We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
• Non-Returnable Items: Certain items, such as perishable goods, custom products, and sale items, are final sale and cannot be returned.
• Restocking Fee: A restocking fee of 15% will be applied to all returns, unless the item is defective or damaged.

*Important Notes on Materials

Our products are made using natural, eco-friendly materials, which means each piece is one-of-a-kind. Because of this, we cannot accept returns or exchanges based on the following natural characteristics:

• Patterns and Textures: Variations in grain, texture, or color are inherent to natural materials and are part of their unique beauty.
• Natural Stains or Oil Marks: We use untreated, natural stones that may develop oil stains or patinas over time due to their organic nature. These are not considered defects.

*Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us at [email] with your order number and a photo of the issue. We’ll assist you with a replacement or refund.

By purchasing our products, you acknowledge and accept these natural characteristics, which make each piece truly special. Thank you for understanding and supporting our commitment to sustainable materials! 

Processing Time

Orders are processed within 7 business days after payment confirmation.

• Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

• Standard Shipping: 7 business days

• Expedited Shipping: 3 business days

• Shipping Costs

Shipping fees are calculated at checkout based on the shipping method and delivery address.

• Order Tracking

Once your order is shipped, a tracking number will be provided via email. You can track your package directly on the carrier’s website.

• Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 30 days of delivery. We will work with you to resolve the issue promptly.

Stone Bowl : This is a natural stone. Dishwasher safe for easy cleaning

Acacia Wood Stand : Wipe the wooden stand with a dry cloth or a wood-safe cleaner once a month to maintain its quality

*Please note that the bowl is made from natural stone and the stand is crafted from wood. Due to the unique characteristics of these natural materials, variations in patterns, textures, and natural imperfections may occur, adding to the distinct charm of each piece

Cleaning Instructions to Prevent Oil Stains

To maintain the natural beauty and durability of our products, please follow these simple cleaning tips:

•  Cleaning:
  • Avoid letting oils sit on the surface for extended periods.
• Mild Soap and Water:
  • Use a damp cloth with mild soap to gently clean the surface.
  • Please leave it in the warm soapy water to prevent any stains that may occur from oily food
• Dry Thoroughly:
  • After cleaning, ensure the surface is completely dry by wiping it with a clean, dry towel.
  • Allow the product to air dry fully before storing or using it again.
• Avoid Harsh Chemicals:
  • Do not use abrasive cleaners, bleach, or harsh chemicals, as they may damage the natural stone’s surface.
• Regular Maintenance:
  • For extra protection, you may periodically apply a food-safe, natural sealant to the surface. This helps to create a protective barrier against oils and stains.